Receptionist/Client Service Representative

Receptionist/Client Relations Representative

Jameel Insurance & Financial Services Limited, Desjardins Agent

Location: 5923 Hazeldean Road, Stittsville, ON

Type: Part time (10am-3pm Monday-Friday), plus potential for full time

Please ensure you provide a cover letter along with your resume 

Position Overview:

We are growing again and have a brand new role available!

Are you a self-driven and energetic individual? 

Do you want a rewarding career path and not a job?

Are you looking for a great culture focused on teamwork, family and continuous growth and improvement?

Do you thrive in a fast paced environment? 

We are looking for a Receptionist/Client Relations Representative to be the first point of contact for new and existing customers.  For new customers, this involves gathering information to complete a quote.  For existing customers, you will assist with policy inquiries and/or direct clients to one of our specialists as appropriate; listen and guide customers through the claims and billing processes along with the team.  You will also help us with our agency contact program to proactively reach out to clients to schedule policy reviews and other administrative duties and special projects as needed to support our clients and team.

We seek your experience and expertise to help our business to continue to grow through value-based conversations and remarkable customer experience.

Who are you?:

You are an efficient, confident, organized and resourceful individual who can help us deliver value to our clients. 

You are a quick learner with a desire to exceed customer expectations with outstanding service..

You are patient and can assist customers on their worst days with your patient and calming influence.

You are highly motivated to help customers with the utmost care and concern.

Expectations/Requirements:

• Be the first point of contact for all incoming calls and in person client inquiries
• Provide a "wow" factor level of service to clients
• Complete outbound calls to obtain insurance expiry dates, ensure client satisfaction, call clients on their birthday, schedule annual client reviews, set and confirm appointments.
• The successful candidate shall be subject to a Criminal Record and Consumer History background check as a condition of employment.
• A general insurance licence is preferred (or able to obtain)
• Double vaccination is required for the safety of our team members and clients (Vaccine exemptions will be considered for reasonable accommodation as required under applicable law.)

Key Skills:

• Excellent interpersonal skills
• Proactive problem solver
• Openness to learning and willing to be coached
• Ability to multi-task with excellent organizational and time management skills
• Excellent verbal and written communication skills
• Basic math skills
• Attention to detail
• Comfortable with a technology focused environment and proficiency with Microsoft Office
• Proficiency in French or another language preferred but not required

What you can expect:

• A supportive team environment where you can learn and grow
• Paid benefits and/or life/disability coverage
• RRSP matching program
• Paid personal days and vacation
• Paid volunteer hours with a charity of your choice 
• Paid training and skills development

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.